Find your guide

Select the guide suited to your role or task:

  • Getting Started: An introduction to navigating Bilaro, setting up your user profile, and understanding the core procurement stages.
  • Requester Guide: Step-by-step instructions for raising purchase requests, attaching quotations, tagging projects and departments, and submitting petty cash claims.
  • Approver Guide: How managers and directors review requisitions, evaluate budget impact, request clarifications, and approve or reject requests.
  • Receiver Guide: How warehouse and site staff inspect incoming deliveries, record partial or full goods received notes (GRN), and upload delivery orders.
  • Finance Guide: How finance teams issue purchase orders, record supplier payments, process disbursements, and monitor organizational spend.
  • Request for Quotation (RFQ) Guide: How to invite suppliers to bid, collect pricing via external web forms, compare quotes side by side, and award contracts into purchase requests.
  • Procurement Planning Guide: How to plan what a project or period will buy, get the plan approved, raise requests and RFQs from its lines, and compare the plan with actual orders.
  • Scored Evaluation Guide: How to score supplier quotes against weighted criteria, have evaluators score in private, lock the result, and use it when you award.
  • Payment Controls Guide: How the matched-invoice check before a final payment works, what it covers, how a Director or Admin overrides it, and who can switch it on or off.
  • Approval Rules Guide: How approval rules route requests by amount, department, project or category, how named approvers work, and how joint-venture partner consent is managed.
  • Administrator Guide: How Admins and Global Admins configure company settings, manage users and roles, set approval limits, maintain budgets, and inspect audit logs.
  • Frequently Asked Questions (FAQ): Quick answers to common questions about approvals, order amendments, document formats, and troubleshooting.

Need more help?

If you have questions not covered in these guides or need assistance with your organisation's account, email us at support@bilaro.my.